A technology guide for social service agencies responding to the increased demand for basic needs during the coronavirus pandemic.


(More added weekly)

About the playbook

The Social Tech Playbook for COVID-19 Response is designed for state, local, and nonprofit agencies. It provides practical and timely guidance to help leaders meet the overwhelming demand for basic needs such as food, health, and income assistance. During the COVID-19 pandemic, agencies have had to quickly change business operations in order to protect their staff while continuing to provide help and support to the community. They’ve also had to quickly implement changes to reflect new federal, state, and local policies and procedures. Our playbook reflects a collaboration between nonprofit, social impact organizations focused on leveraging technology to transform the ways public-serving institutions deliver and manage social support and services. This playbook will be updated weekly with new plays . . . check back regularly.

Who this is for

State, local, and nonprofit social service agencies that administer programs to provide food (SNAP and WIC), health (Medicaid/CHIP), and income assistance (TANF and unemployment benefits) to those in need.


Benefits Data Trust
Code for America
One Degree
Single Stop